BWA customers not claiming

BARBADIANS ARE MISSING OUT on thousands of dollars due from the Barbados Water Authority (BWA) for sub-par service because they are not filing the required claims.

The Fair Trading Commission (FTC) has reported that between 2021 and 2022, there were 4 081 BWA customers eligible for $87 845.

However, because none of them submitted a “manual claim” within three months of the occurrence of the event that warranted such action, they did not receive a cent in compensatory credits.

“Customers are entitled to compensation where the BWA fails to meet the targets stipulated under the guaranteed standards. However, a customer is required to submit a manual claim, within three months of the occurrence of the event that gave rise to the claim,” the utility regulator explained. (SC)

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